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Connect WhatsApp to Mevrik

Link your WhatsApp Business number so customers can message you on WhatsApp and your AI agent can reply, with every chat in your Mevrik inbox.

Updated 2 min read

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Link a WhatsApp Business number to Mevrik. Customers message that number as usual, and your AI agent replies in WhatsApp.

Before you start

You need:

  • A WhatsApp Business number you want your AI agent to answer on.
  • Access to the Meta account that owns it, so you can sign in during setup.
  • A Mevrik account with the Owner or Admin role. Other roles can see the page but can't connect.
  • A secure (HTTPS) connection. The console won't start the WhatsApp sign-in on an insecure address.

Connect your number

  1. In Mevrik, go to Settings → Channels.
  2. In the Meta group, find WhatsApp Business and click Connect.
  3. A Meta window opens. Sign in and follow the steps to choose your WhatsApp Business account and phone number, and to allow Mevrik to send and receive messages.
  4. When the window closes, Mevrik finishes the connection and shows "WhatsApp connected".

If the card already has a number, the button says Add another. Use it to connect another number the same way.

Confirm it works

  1. On the WhatsApp Business card, click the connected count to open the list.
  2. Your number appears with the Active badge.
  3. Click Details to see the connected name, number and the month it was connected.
  4. From another phone, send a message to your number. The conversation appears in your inbox.

Reconnect

If your connection shows Expiring soon or Token expired, click Reconnect and sign in with Meta again. You'll see "WhatsApp reconnected" when it's done. You can also reconnect from the number's Details page.

Disconnect

  1. Open the list on the WhatsApp Business card.
  2. Click Disconnect next to the number.
  3. Confirm in the dialog. You'll see "WhatsApp disconnected".

Your AI agent stops answering on that number immediately. Existing conversations stay in your inbox.

Troubleshooting

"WhatsApp signup requires a secure (HTTPS) connection" Open the console on its normal secure address (https://…) and try again.

"WhatsApp connection failed" The Meta sign-in reported a problem. Click Connect and try the steps again.

"Failed to start WhatsApp connection" Mevrik couldn't start the sign-in. Try again in a moment.

"Failed to complete WhatsApp connection" You finished the Meta sign-in, but Mevrik couldn't save the connection. Try again. If it keeps failing, contact support.

"Failed to disconnect WhatsApp" Try again in a moment.

The Connect button is greyed out You need the Owner or Admin role.

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